Frequently asked questions
WHAT IS THE RETURN POLICY?
All sales are final. We do not offer returns, refunds, exchanges, or cancellations for any reason, including but not limited to buyer's remorse, incorrect purchases, change of mind, or dissatisfaction after an order has been placed.
Please review your order carefully before completing your purchase. By placing an order, you acknowledge and agree to this policy.
DO YOU SHIP TO MY COUNTRY?
We are shipping within the United States only.
WHEN WILL I GET MY ORDER?
• Usually Ships out in 2-5 Business Days.
• Please Allow 3-10 Business Days for Shipping
I PICKED THE WRONG SIZE/COLOR/ITEM ON THE ORDER I JUST SUBMITTED.
We’re sorry to hear that you ordered the wrong size, color, or item. Unfortunately, because all products are made and fulfilled based on the selections provided at checkout, we are unable to offer refunds, returns, or exchanges for orders placed with incorrect size, color, or item selections.
Please review your order carefully before submitting your purchase. Once an order has been placed, it cannot be changed or canceled.
Thank you for your understanding and support.
DAMAGED OR INCORRECT ITEMS POLICY
If you receive a damaged, defective, or mislabeled item, please submit a claim in using our Contact Form within 30 days of delivery with your order number and clear photos of the item and packaging.
Once we review and verify the issue, we will provide a replacement or another appropriate resolution at no additional cost to you.
Claims submitted after 30 days of delivery may not be eligible for review. We reserve the right to deny claims that cannot be verified.
We do not offer refunds or replacements for buyer's remorse, accidental orders, or issues unrelated to product damage, defects, or fulfillment errors.
MY ADDRESS IS WRONG ON MY ORDER!
Please contact customer service immediately. Submit a claim using our Contact Form. Please include the correct address, your order number and your name in the email. If you catch the mistake within 24 hours, we can usually correct it before your initial shipment is sent, so send the email the moment you discover the error. If your package has already shipped, please follow the tracking number and let customer service know when the tracking status says the package is being returned or if the package was delivered to the incorrect address. We will take it from there. There is no problem fixing the order, but we cannot monitor every order to make sure its delivered to you safely, we may need a little help from you. :)
MY ORDER NEVER ARRIVED!
All orders include tracking information. If your order has not arrived by the estimated delivery date, please first check your tracking information for the latest updates.
If your package appears to be delayed, stuck in transit, or has not shown movement for an extended period, please contact us through our Contact Form. We will investigate the shipment and work with the carrier to determine its status.
If the package is confirmed as lost in transit, we will arrange a replacement order at no additional cost to you. Claims for orders lost in transit must be submitted through our Contact Form no later than 30 days after the estimated delivery date.
If tracking shows the package as delivered, but you cannot locate it, please first check with household members, neighbors, your local post office, or the shipping carrier. Orders marked as delivered by the carrier are not considered lost in transit and may not be eligible for replacement.